Privacy policy

Who we are

VitalEdge is operated by QED Health Systems (RSHL Systems Pty Ltd). For VitalEdge privacy questions or to exercise your rights, email support@qedhealth.com.au. For this website’s request-access form, you can also use access@qedhealth.com.au.

VitalEdge app

Account information

When you create an account we collect your email address, a name if you provide one, and authentication data (password hash, or an identity token from Sign in with Apple or Google). We also store subscription status and App Store or Play transaction identifiers so we can honour your purchase. Apple or Google process the payment itself.

Apple Health, Health Connect, and wearables

If you grant access, VitalEdge reads sleep, heart rate, HRV, activity, and related samples from Apple Health or Health Connect, and optionally from a paired G Band. We send those samples to our servers and link them to your account so we can personalize sleep and readiness coaching. We request read access only. We do not add, change, or delete data in Apple Health. We do not sell health data or use it for advertising.

Logs and on-device processing

Check-in text is stored on your device first. Where the on-device model can run, it produces a short structured summary and only that summary is sent to our servers. If the on-device model cannot run, we send the text for a one-time cloud extraction only after you opt in. We do not use your logs to train a shared public model.

How we use this information

We use account, health, and check-in data to run VitalEdge: daily plans, insights, recovery scores, notifications you enable, and customer support. Derived scores (for example recovery or strain) are coaching signals, not diagnoses.

Processors

We use cloud infrastructure to host the app. Microsoft Azure OpenAI (and related Azure services) process prompts that include health-adjacent context to compose plans and summaries. Firebase provides analytics, messaging, and configuration. Sentry receives crash reports. Resend sends transactional email. Apple and Google handle sign-in and store billing. These providers act on our instructions and only as needed to run the service.

Retention and deletion

We keep your account and linked health profile while the account is active. You can permanently delete your account in the app under Settings → Delete Account. That erases your VitalEdge account and the health data we hold for it. It does not remove samples that remain in Apple Health or Health Connect on your device.

Age

VitalEdge is intended for people 18 and over. Do not create an account if you are under 18.

This website

When you submit the request-access form, we collect only what you provide: name, email address, the group you identify with, an optional description of how you would use Health Core, and your consent to be contacted, recorded with a timestamp. We do not ask for health data on this website, and you should not include health information in the optional description field.

We use this information to review your request, contact you about access, and understand who is interested. We do not sell it or use it for advertising. Submissions are delivered by email through Resend, acting as a processor. We retain them only as long as needed to manage access, and we delete them if you ask or they are no longer needed.

Your rights

You can ask us to access, export, correct, or delete information we hold. In VitalEdge you can also inspect or edit inferred profile data in Settings, and you can revoke Apple Health or Health Connect access in system settings at any time. Email support@qedhealth.com.au.

Security

We use reasonable technical and organisational measures, including encryption in transit and least-privilege access. No system is perfectly secure.

Changes to this policy

We may update this policy as the product changes. The date at the top of this page is the current version. Material changes will be shown in the app where practical.

Contact

VitalEdge: support@qedhealth.com.au. Website access form: access@qedhealth.com.au.